Q: What are the advantages of your scooters, and what is the difference between purchasing from your official website and Amazon?
A: Our scooters offer top-tier range at competitive prices as we manufacture them directly, providing excellent value for consumers. Purchasing from our website grants an extra $50 discount, with no compromise in after-sales service compared to Amazon. We ship from overseas warehouses and provide dedicated customer support.

Q: What is the range and top speed of your electric scooters?
A: Our scooters can reach top speeds 20 mph and cover a range of 25/40 miles on a single charge. Each product page provides detailed specifications and features to help you find the perfect scooter for you.

Q: Do you offer a warranty on your electric scooters?
A: Yes, we provide a one-year limited warranty on our electric scooters, covering manufacturing defects and issues related to the battery, motor, and other components. Please note that normal wear and tear, water damage, and accidents are not covered under the warranty.

Q: What is the weight limit for your electric scooters?
A: Our electric scooters can generally accommodate riders up to 265 lbs (120 kg). However, the weight limit may vary depending on the specific model. Please check the product description for each scooter to find the exact weight limit.

Q: Do you ship internationally?
A: We currently ship our electric scooters to the United States and Canada only. We kindly offer free shipping on orders over $100. For orders below $100, a modest $10 shipping fee will be applied. Please allow 3-8 working days for delivery, which includes a 24-hour processing time.

Q: What is your return policy?
A: New Items (14 Days): Full refund, less shipping. No restocking fee. Buyer covers return shipping.

Used Items (30 Days): 50% restocking fee. Buyer covers return shipping. Undamaged, electric bikes < 20 miles.

Q: How can I contact your customer support team?
A: You can reach our customer support team by email at support@blutronpower.com. Our team is available from 12hours to assist you with any questions or concerns you may have.